At 7LayersTech, we deliver tailored cloud and backup services that enable your business to operate
with agility, security, and resilience. Whether you’re just getting started with cloud or managing a
complex multi-cloud environment, our tiered support model ensures expertise at every step.
We provide comprehensive solutions and support to help you reach new heights.
- Level 1 – Cloud & Backup
Helpdesk Support - Level 2 – Intermediate Cloud &
Backup Support - Level 3 – Advanced Cloud
Engineering & Backup Architecture
Basic assistance for end-users and non-technical operations teams
- Assistance with cloud account access (AWS, Azure, Google Cloud)
- Password resets and identity authentication support
- Initial backup status checks and user alerts
- Restoring basic files/folders from backup
- Ticketing and basic troubleshooting
- Support for cloud file sharing and storage queries
Configuration and troubleshooting of cloud and backup systems
- VM instance provisioning and basic setup
- Cloud-based storage (S3, Blob, etc.) configuration
- Implementation and scheduling of automated backups
- Backup integrity checks and recovery testing
- Identity & Access Management (IAM) policy configuration
- Setting up alerts/monitoring dashboards
- Cloud cost optimization guidance
High-level cloud planning, architecture, and resilience strategies.
- Cloud migration planning and execution (lift-and-shift or re-architecting)
- Multi-cloud strategy and hybrid cloud deployments
- Backup encryption and regulatory compliance (GDPR, HIPAA, etc.)
- Disaster recovery design with RTO/RPO objectives
- High availability (HA) architecture across regions/zones
- Immutable backup solutions and ransomware protection
- BCDR (Business Continuity and Disaster Recovery) testing & reporting
