At 7LayersTech, we provide structured, tier-based network and wireless support to ensure your
infrastructure remains fast, secure, and resilient. Whether you’re running a local branch office or a
global enterprise, our services span routine maintenance to high-level network optimization and
wireless coverage assurance using Ekahau-certified site surveys.
We provide comprehensive solutions and support to help you reach new heights.
- Level 1 – Basic Network
Helpdesk Support - Level 2 – Intermediate
Network Support - Level 3 – Advanced & Wireless
Engineering Support
Initial diagnostics and basic issue resolution for network and wireless users.
- Basic LAN/WAN connectivity checks
- Wi-Fi troubleshooting for end-user devices
- Printer and shared drive access issues
- Password or access credential resets for network resources
- VPN client troubleshooting
- Basic switch/router port checks
- Ticket logging and escalation to Level 2
Configuration and issue resolution for small to mid-sized network components.
- VLAN setup and configuration
- Switch and router diagnostics and reconfiguration
- Intermediate firewall rules and access control list (ACL) management
- Network printer and shared device mapping
- Site-to-site VPN configuration and monitoring
- DHCP/DNS resolution issues
- Wireless Access Point (WAP) deployment and tuning
Specialized services for complex networking and wireless environments.
- Core routing protocol configuration (e.g., BGP, OSPF)
- Advanced firewall policies and intrusion prevention systems (IPS)
- Network segmentation and security zoning
- Ekahau-certified wireless planning and site surveys (pre/post-deployment)
- RF interference and spectrum analysis
- Enterprise-level wireless controller configuration (e.g., Cisco, Aruba)
- Network monitoring and reporting via tools like PRTG, SolarWinds, etc.
- Root cause analysis and network performance optimization.
