At 7LayersTech, we offer fast, reliable, and skilled Smart Hands support tailored specifically for retail environments. Whether you operate a single store or a national chain, our field technicians ensure maximum uptime for your Point-of-Sale (POS) systems, kiosks, networking gear, and customer-facing technologies.
Core Smart Hands Services Include:
Point-of-Sale (POS) Support
Installation, replacement, diagnostics, and troubleshooting of
POS terminals, scanners, receipt printers, and payment devices
Break-Fix Dispatch
Rapid response to hardware failures or connectivity issues at the store level, reducing downtime and lost sales.
Peripheral Installation & Setup
Barcode scanners, digital displays, self-checkout systems,
and other retail tech components.
Network & Connectivity Checks
On-site troubleshooting for routers, switches, wireless APs,
and connectivity between devices.
Cabling & Power Management
Structured cabling, patch panel changes, and safe power
routing for newly installed equipment.
Hardware Upgrades & Lifecycle Management
Planning and executing hardware refreshes with minimal disruption to operations.
Inventory & IMACD Tasks
Perform device moves, adds, changes, and disposals (IMACD) for
store refreshes or new rollouts.
Store Opening & Closing Support
Full tech stack deployment or decommissioning as part of
new store openings or closures.
After-Hours & Weekend Coverage
Available based on SLA to match store hours and peak
operation times.
