At 7LayersTech, we modernize business communication by delivering scalable and secure VoIP and
Unified Communication (UC) solutions. Our services span implementation, management, and
troubleshooting across platforms like Microsoft Teams, Zoom, Cisco WebEx, and cloud PBX systems
— empowering seamless voice, video, and messaging collaboration.
We provide comprehensive solutions and support to help you reach new heights.
- Level 1 – End-User Support &
Basic Troubleshooting - Level 2 – System Administration &
Configuration - Level 3 – Infrastructure Design &
Advanced Engineering
Designed to handle day-to-day communication issues faced by users:
- Call connectivity issues (dropped calls, no audio)
- Voicemail setup and password resets
- Device configuration for softphones or desk phones
- Troubleshooting headset/speaker issues
- User training for using UC tools (Teams, Zoom, etc.)
- Extension dialing issues or name display updates
- Basic call forwarding or DND settings
Covers mid-level technical tasks related to platform and user management:
- Configuration of VoIP phone systems (e.g., RingCentral, 3CX, Zoom Phone)
- User provisioning, license assignment, and number porting
- SIP trunk configuration and testing
- Setting up auto-attendants, hunt groups, and call queues
- VoIP firewall and NAT traversal support
- UC policy enforcement (recording, retention, compliance)
- Quality of Service (QoS) monitoring and alerts
Focuses on architectural design, integrations, and high-level support:
- End-to-end voice network architecture and VoIP topology design
- Integration with CRM or third-party platforms (Salesforce, Zendesk, etc.)
- On-prem to cloud voice migration strategies
- Redundancy and failover planning for critical communications
- Advanced SIP diagnostics and protocol analysis
- SLA-backed support for multi-site UC deployments
- Voice security audits and compliance consultation (e.g., GDPR, HIPAA)
